What we think about online casino Queen Vegas

Launched in 2011, this casino has not really grown in popularity compared to its counterparts. We always wondered why.

This is why we took to Queen Vegas to check it out for ourselves.

While we have many positive things to say about it, we certainly think there are some important points that the casino should work on to establish itself better in the industry.

Our favourite part about Queen Vegas is its focus on responsible gaming.

From the get-go, new players are aware of this and will be able to set deposit limits to manage how much they spend here.

In terms of game choice, the casino is great, with some room for improvement in the live casino department. However, it is hard to look past the aesthetic of the casino and the customer support service.

Let's dive into our review to look at all of this in more detail.

What Does Queen Vegas Offer in Terms of Promotions?

Queen Vegas offers a few standard bonuses which are very humble in comparison to other casinos.

We do recognize that this casino puts responsible gaming at the forefront. Their selection of promotions reflects this. Not much opportunity is given to players to spend money outside of the games on offer.

Let's take a look at what is available and how you could benefit from it. To view the selection of offers, click on the 'promotions' tab on the top menu banner of the page.

Queen Vegas's Welcome Bonus

New players at Queen Vegas have the possibility to claim up to 100 Mega Spins with a 100% match-up.

The bonus is available on your first deposit at QueenVegas.

Each of the free spins granted by this bonus is worth €1. Therefore, if you claim all 100 of them you could get a 100% match-up of €100!

We were surprised to see how high the wagering requirement for this bonus is: 60x! You will have thirty days to use your bonus and complete your wagering requirements before withdrawing any winnings you make.

Daily Picks

Queen Vegas has a series of promotions which are regularly updated. Keep an eye out for any new offers that might pop up, as they change daily!

When we visited this is what was available:

Nordic Bet-a-Thon

This marathon comes with a prize pool of €7,000. It comprises of Weekly Challenges and Match Days - earn you sweet prizes like free spins and land a good spot in the leaderboard.

Many games at the casino qualify for this marathon, such as:

• Book of Juno by Gamomat

• Girl with the Golden Eyes by Atomic Slot Lab

• Mayan Fire by Gamomat

The player in the first place could earn up to €2,000 from the prize pool!

Go for 3 Tournaments

The casino has many tournaments going on daily.

This promotion is best suited for players interested in these tournaments. By participating in at least three of the tournaments at Queen Vegas, you could win a package of 15 free spins.

To be eligible, you have to register for the promotion and play in all the tournaments on the same day.

The free spins you receive are subject to a 60x wager and will expire within 24 hours.

The VIP Lounge

On the top menu bar of your page, you will see a bar which is collecting points earned from your activity at the casino. Each time the bar is full, you will level up within the casino's VIP program!

Click on the bar to bring up a map which displays your progression within the program and how many points you need to level up.

Here are a few of the perks you could enjoy as you climb up the ranks of the program:

• Free bonuses

• Being assigned an account manager

• Invitations to exclusive events and offers

• Frequent huge bonus offers

Reaching the ‘Executive’ level could result in you jetting off for a luxury vacation or getting to watch major sporting events with front-row tickets!

The Games at Queen Vegas

This casino flaunts a game library of 4,411 games which grows larger every day with regular new additions.

Many genres of games are available here and the game library is very user-friendly and easy to navigate.

At Queen Vegas, you can play:

• Slots

• Live Casino games

• Traditional Casino games

• Jackpots

• A variety of miscellaneous games such as scratchcards, card games and dice games

The library interface also offers the option to browse the 'Hot or Cold' category, a selection of games which is rated in terms of their playability and profitability.

Take a look at the games at this casino with the highest winning streaks and biggest payouts! The list changes every five minutes, based on the real-time activity of players at Queen Vegas.

This is an interesting feature we did not see at any casino before.

Spin till You Drop Playing these Amazing Slots!

The majority of the games at Queen Vegas are slots. This is common on many online gambling platforms.

We were surprised to see that Queen Vegas has a few exclusive games, found only at this casino! These are collaborations with great providers, specially made for Queen Vegas.

What we also liked about the game library is that you can click a small information icon on each game to discover facts about the game such as who is the provider, what is the maximum win possible and what is the biggest bet you can place.

Our Top 3 slots on this site are:

• Money Train 3 by Relax Gaming

• Mystery Mission to the Moon by Push Gaming

• Game of Thrones Online Slot by Games Global, previously known as Microgaming

Bonus Game! We really enjoyed playing Age of Huracan by Kalamba Games which is managed by Relax Gaming, one of our favourite providers.

What kept us playing this game are the fantastic visuals and the incredible game features!

• Scatter symbols that could reward you with free spins and multiply your payout up to 10x

• K-cash spins which apply multipliers to the amount you win from using the spins

• Fill your meter using orange K-cash symbols to earn a multiplier of up to 5x

Jackpot Games

Queen Vegas's selection of jackpots was definitely an interesting one to look around.

Normally, even if the selection of jackpots at a casino is scarce, the Mega Moolah games are a safety net which guarantees that some good jackpots are available.

No Mega Moolah games are available here, but we did not perceive this as a problem at all.

The selection available is great, including options from Relax Gaming's Dream Drop series, which is just as competitive as Microgaming's Mega Moolah.

It was refreshing to browse some more diverse progressive jackpot slots.

These are our favourites at Queen Vegas:

• Grim the Splitter Dream Drop by Relax Gaming

• King Kong Cash Jackpot King by BluePrint Gaming

• Dragon's Luck Power Reels by Red Tiger

A selection of daily jackpot games is also available at Queen Vegas.

The Live Lobby 

Here, you can find quite a few games from popular software developers such s Evolution Gaming, Playtech and Pragmatic Play Live! The availability of these providers’ products is subject to the region you access the casino from. 

We were quite impressed with this selection and enjoyed trying out titles both of which fall in the genre of live gameshows, and table games too! 

It was great to see some of our current favourites among the options available at QueenVegas such as: 

• Spin a Win Wild by Playtech 

• FanTan by Evolution

• Snake & Ladders Live by Pragmatic Play 

For those of you who are particularly Roulette or Poker fans, QueenVegas has two categories in its library dedicated specifically to these games. 

In the Video Poker section, you can find a few options for virtual, single-player poker. In the Roulette Games category, access a collection of the casino’s best live and virtual roulette games. 

Unfortunately, Blackjack options are lacking in this platform’s catalogue, which we were surprised to discover. 

Blackjack is one of the most popular online casino games, with millions of players seeking opportunities to play this game both for live gaming and virtual, single-player options. 

We do believe it should be easier to find Blackjack gaming options on a site that is otherwise really well-equipped in terms of game selection for live gamers and table game lovers. 

Providers at Queen Vegas

A variety of providers are collaborating with Queen Vegas on the choice of games on offer at the casino.

Some of the biggest names we spotted here are:

• Relax Gaming

• Games Global, formerly known as Microgaming

• Hacksaw Gaming

• Play'n Go

• Quickspin

Games by less established providers are also featured in Queen Vegas's catalogue, such as:

• Thunderkick

• Blue Print Gaming

• Stakelogic

If you're curious about which provider each game is from, click on the 'i' button visible when you hover over a game icon. This will bring up a pop-up with facts about the game.

Participate in Queen Vegas's Tournaments

Click the 'promotions' button on the top menu banner of your page and select the 'tournaments' option to view the tournaments going on at Queen Vegas.

There are always at least three tournaments which are live. By pressing the 'join' button you will be able to view the terms of the tournament and how to play.

Making winnings from these tournaments depends on your final placement on the leaderboard. Of course, the higher up you rank, the bigger and better your prizes will be.

Scroll further down to read about promotions going on at the casino which could earn you special prizes for participating in these tournaments!

Transactions at Queen Vegas Casino

The games offered at Queen Vegas are not playable for fun, which means you need to make a deposit if you plan on playing here.

Queen Vegas offers a few of the most popular payment methods found at most online casinos. However here, many of them come with fees to be paid before completing transactions.

The payment methods available to you may vary depending on where you are located. Unfortunately, Queen Vegas does not yet accept crypto payments.

Deposits

Most games have a 'quick deposit' button at the top, which makes depositing money into your account very easy. Alternatively, you could go to the account button on the top menu banner and click the 'deposit' button here.

Another option is to click the 'cashier' button from the menu on the left.

The minimum deposit value allowed for most payment methods is €10, except for Paysafe Card where you can start off with €9.50.

Select your desired payment method and submit your deposit request. You will then need to log into your bank account to complete the deposit.

Follow the prompts and you're done! The deposit should instantly be available in your account balance.

Withdrawals

When withdrawing money from this casino for the first time, you will need to start off by verifying your identity.

Go to the account button on the top menu bar and select the 'withdraw' option.

When you select your desired payment method, a notification will come up which will ask you to complete the verification process first. Click 'ok'.

QueenVegas will ask you for a photocopy of your driver’s license, ID or passport and a copy of a recent bank statement and/or utility bill.

Make sure the details on these documents match those you provided when you created your account. It takes the casino between 24 and 48 hours to complete the verification process.

After this is complete you can move on with your withdrawal request. Select your preferred payment method and input the amount you want to withdraw, which can't be lower than €20.

Withdrawal times vary depending on the withdrawal method you use. Typically, the Queen Vegas payments team will review and verify your request within 24 hours.

After that, it depends on your payment method. Some, like Trustly, are instant, but when using options such as Visa or MasterCard, it could take up to 5 or 6 business days.

Is Queen Vegas A Safe Online Gambling Platform?

QueenVegas is owned by SkillOnNet which operates several online casinos worldwide. They are also casino service and software providers and have proven themselves trustworthy over their years of activity.

This casino is licensed by the Malta Gaming Authority (MGA), one of the strictest and most reliable licenses for online gambling platforms.

The license ensures that Queen Vegas operates in the players’ best interest. This means that this platform:

• guarantees payouts to winning players

• games are fair

• the platform is secure

• responsible gaming tools in place along with support for gambling addiction

The website is fully encrypted by a 128-bit, SSL data encryption technology. Your personal data will only be accessible to the management of the casino, in cases of serious issues with your account and activity.

The Customer Support

Unfortunately, our experience with this casino's Customer Support was not pleasant at all.

The live customer support service was completely out of reach. In our entire experience there we did not manage to have one single conversation with customer support.

The website claims to offer 24/7 live support, both via live chat and email.

Of course, when we needed help, we immediately went for the live chat.

The chat starts with a bot, the same as many other casinos. But this bot never gives you the option to chat with an agent when it doesn't answer your questions.

Typing "live agent" should allow you to speak to an agent, but while we were there, the agents were always busy and we never received a reply from them.

We tried the email, and we did get a prompt response. We received the notification on the chat, but after that, the live agent was once again completely inaccessible.

Create an Account at Queen Vegas Casino

To start your registration, click the ‘Sign-up’ button. If you have already played at other online casinos, we are sure you're very familiar with this process.

If you're a newbie, allow us to quickly guide you through this simple process.

You will need to provide certain personal details to create your profile:

• Full name

• DOB

• Gender preference

• Mobile number

• Home address

• An original username and password

No bank account details will be needed at this point, the casino will only need those when making deposits and withdrawals.

At Queen Vegas, you can immediately set your deposit limits. This is a helpful tool which avoids players from falling down a spiral of losses and eventual financial problems.

When you hit the limit you have set for yourself you will not be able to deposit any longer for the amount of time you have set your limit.

For example, you set a threshold of €500 euros per month. If you spend €500 within the first two weeks of the month, you will not be able to deposit for the rest of the month.

Changing deposit limits is something that needs to be discussed with customer service and can only go ahead with permission from management.

To confirm your account, check the verification email sent to your inbox.

You will also need to complete your profile by clicking on the profile button on the top menu bar, and in 'personal information' confirm all your details.

Queen Vegas Mobile

This casino does not have a mobile app available, whether you use iOS or Android.

If you prefer gaming on mobile devices, you could access the casino via a mobile browser. This should not affect your activity at the casino, as all the same actions which are possible when gaming on a desktop, are possible when gaming on a mobile or tablet browser.

Wherever you are, you will be able to log in and deposit, play, win, use bonuses and participate in tournaments and withdraw your winnings!

The Casino's Website

In terms of website design, this casino really reminded us of Casino.com in that, overall the product is satisfactory however, in terms of looks it leaves a lot to be desired.

The reality is that at the moment, many casinos are skyrocketing in popularity not only because they have a good choice of games and great bonuses, but because they look good.

Queen Vegas was launched in 2011, but the look seems much older and outdated. We wish the team would focus more on the presentation of the casino, making it more attractive and inviting.

Having said that, the structure of the website is great. It is very straightforward and organised. We really appreciated certain details such as the game information available for all games, the 'Hot or Cold' game category and a little heart feature to like your favourite games.

Concluding Our Review of Queen Vegas Casino

This casino is ideal for those of you who want to play at a quiet casino, with not so much fluff, excitement and activity as others.

We think this is a great option for new players who want to learn how to play cleverly and see what the world of gambling online has in store.

The incredible choice of games brought by amazing providers at Queen Vegas definitely impressed us. As for promotions, although they aren't jaw-dropping, they're good enough to get you going at the casino and win some perks along the way.

However, we must say the customer support service really disappointed us here. The 24/7 email service seemed to be more reliable in our experience, so to any of you who need help at this casino, we recommend using this service instead of live chat.