What we think about online casino Queen Vegas

Get treated like royalty at Queen Vegas Casino! With a game library consisting of over 2,000 games in the slots section alone, players will have plenty of gaming options to choose from. 

Although we appreciated this casino's vast game library, we detected some room for improvement in the website design and live casino categories of the platform. 

Let's dive into our review to look at all this in more detail. 

Bonuses and Promotions  

Queen Vegas offers a few standard bonuses which are very humble in comparison to other casinos. 

We do recognize that this casino puts responsible gaming at the forefront, however not much opportunity is given to players to boost their gameplay on titles outside of the games on offer. 

Let's take a look at what is available and how you could benefit from it. To view the selection of offers, click on the 'Promotions' tab on the top menu banner of the page. 

Welcome Bonus 

New players at Queen Vegas have the possibility of claiming up to 100 Mega Spins with a 100% match-up on their 1st deposit. 

Each of the free spins granted by this bonus is worth €1. Therefore, if you claim all 100 of them, you could get a 100% match-up of €100! 

The following terms and conditions apply: 

• The minimum deposit: €10 

• The maximum bet: €5 

• The wagering requirement: x60 

• Wagering requirements must be completed within 30 days after you claim your bonus.  

We were surprised to see how high the wagering requirement for this bonus is: 60x! Compared to other online casinos, this is much higher than we would have liked to see. 

If you find the bonus wager too high, we recommend that you play at online casinos that have no wagering requirements, such as Millionz Casino. 

Daily Picks 

Queen Vegas has a series of promotions that are regularly updated. Keep an eye out for any new offers that might pop up, as they change daily! 

In the Daily Picks section of this casino, you will find plenty of perks to boost your gameplay, including the following: 

• Weekly challenges 

• Deposit bonuses 

• Combo offers 

• Double up offers 

• Thrilling tournaments 

Discover this and many more exciting promotions at Queen Vegas Casino! 

Tournaments 

To view the active tournaments taking place at Queen Vegas Casino, click the 'Promotions' button on the top menu banner of your page and select the 'Tournaments' option. 

There are always at least 3 live tournaments. By pressing the 'Join' button, you will be able to view the terms of the tournament and how to play. 

Making winnings from these tournaments depends on your final placement on the leaderboard. Of course, the higher up you rank, the bigger and better your prizes will be. 

Scroll further down to read about the promotions taking place at the casino that could earn you special prizes for participating in these tournaments! 

The VIP Lounge 

On the top menu of your page, you will see a bar that is collecting points earned from your activity at the casino. Each time the bar is full, you will level up within the casino's VIP program! 

Click on the bar to bring up a map that displays your progression within the program and how many points you need to level up. 

Here are a few of the perks you could enjoy as you climb up the ranks of the program: 

• Free bonuses 

• An account manager 

• Invitations to exclusive events and offers 

• Frequent huge bonus offers 

Reaching the ‘Executive’ level could result in you embarking on a luxury vacation or getting to watch major sporting events with front-row tickets!

The Game Selection 

This casino flaunts a game library of over 6,500 titles which grows larger every day with regular new additions. 

Many genres of games are available here and the website itself is very user-friendly and easy to navigate. 

Take a look at the games with the highest winning streaks and biggest payouts! The list changes every 5 minutes, based on the real-time activity of players at Queen Vegas. 

This is an interesting feature that we do not often see at other online casinos. 

Slot Machines 

The majority of the games at Queen Vegas are slot machines. This is very common to see on many online gambling platforms. 

We were surprised to see that this online casino has a few exclusive games, found only at this casino! These are collaborations with great providers, specially made for Queen Vegas. 

What we also liked about the game library is that you can click a small information icon on each game to discover vital facts about it such as who is the provider, what is the maximum win possible, and what is the biggest bet you can place. 

Our top slot machines on this site are: 

• Money Train 3 by Relax Gaming 

• Fire in the Hole 2 by Nolimit City 

• Mystery Mission to the Moon by Push Gaming 

• Riche Wilde and the Book of Dead by Play’n GO 

• Age of Huracan by Relax Gaming 

Jackpot Games 

Queen Vegas's selection of jackpot games was an interesting one to look around. 

Typically, even if the selection of jackpots at a casino is scarce, the Mega Moolah games are a safety net which guarantees that some good jackpots are available. 

No Mega Moolah games are available here, but we did not perceive this as a problem at all. 

The selection available is great, including options from Relax Gaming's Dream Drop series, which is just as competitive as Games Global's Mega Moolah. 

It was refreshing to browse through more diverse progressive jackpot slots. 

These are some of our favourites:  

• Grim the Splitter Dream Drop by Relax Gaming 

• King Kong Cash Jackpot King by Blueprint Gaming  

• Dragon's Luck Power Reels by Red Tiger Gaming 

A selection of daily jackpot games is also available for you to peruse! 

Live Dealer Games  

Here, you can find quite a few games from popular software developers such as Evolution Gaming, Playtech, and Pragmatic Play Live! The availability of these providers’ products is subject to the region you access the casino from.  

We were quite impressed with this selection and enjoyed trying out various titles, all of which fall in the genre of live game shows, and table games too!  

It was great to see some of our current favourites among the options available at Queen Vegas such as:  

• Funky Time Live by Evolution 

• Spin a Win Wild by Playtech  

• Fan Tan by Evolution 

• Snake & Ladders Live by Pragmatic Play 

• Lightning Blackjack Live by Evolution 

• Red Door Roulette Live by Evolution 

Table Games 

For those of you who are unquestionable fans of Roulette and Poker, Queen Vegas has two categories in its library dedicated specifically to these games.  

In the ‘Video Poker’ section, you can find a few options for virtual, single-player poker. In the ‘Roulette Games’ category, on the other hand, access a collection of the casino’s best live and virtual roulette games.  

Unfortunately, Blackjack options are lacking in this platform’s catalogue, which we were surprised to discover.  

Blackjack is one of the most popular online casino games, with millions of players seeking opportunities to play this game both for live gaming and virtual, single-player options.  

We do believe it should be easier to find Blackjack gaming options on a site that is otherwise very well-equipped in terms of game selection for live gamers and table game lovers.  

Software Providers 

A variety of reputable software providers are collaborating with Queen Vegas on the choice of games on offer at the casino. 

Some of the biggest names we spotted here are: 

• Relax Gaming 

• Games Global, formerly known as Microgaming 

• Hacksaw Gaming 

• Play'n GO 

• Quickspin 

Games by less established providers are also featured in Queen Vegas's catalogue, such as: 

• Thunderkick 

• Blueprint Gaming 

• Stakelogic 

If you're curious about which provider each game is from, click on the 'i' button that is visible when you hover over a game icon. This will bring up a pop-up with facts about the game. 

Payments methods available on QueenVegas Casino ?

Queen Vegas Casino offers a few of the most popular payment methods found at most online casinos. However here, many of them come with fees to be paid before completing transactions. 

The payment methods available to you may vary depending on where you are located. Unfortunately, Queen Vegas does not yet accept crypto payments. 

How do I make a deposit? 

Most games have a 'Quick Deposit' button at the top, which makes depositing money into your account very easy. Alternatively, you can make a deposit by following these steps: 

1. Go to the account button on the top menu banner and click the 'Deposit' button here. Another option is to click the 'Cashier' button from the menu on the left. 

2. Select your desired payment method and submit your deposit request.  

3. You will then need to log into your bank account to complete the deposit. 

4. Follow the prompts and you're done! The deposit should instantly be available in your account balance. 

Amongst the payment methods available for transactions, you will find the following: 

• Skrill 

• Neteller 

• paysafecard 

• Mastercard and Visa 

• Trustly 

The minimum deposit value allowed for most payment methods is €10, except for paysafecard where you can start off with €9.50. 

Overall, we are very pleased with the variety of payment method options available as well as the ease with which Queen Casino allows players to top up their balance. 

How do I make a withdrawal? 

When withdrawing money from this casino for the first time, you will need to start off by verifying your identity. 

If you try selecting your desired payment method for a withdrawal, a notification will come up which will ask you to complete the verification process first. When this occurs, click 'Ok'. 

The casino will ask you for a copy of the following documents: 

• A photocopy of your driver’s license, ID, or passport. 

• A copy of a recent utility bill. 

• On rare occasions, casinos might request to see a copy of a recent payroll or bank statement. 

Make sure that the details on these documents match those you provided when you created your account. It takes the casino between 24 and 48 hours to complete the verification process. 

After this is complete, you can move on with your withdrawal request: 

1. Go to the account button on the top menu bar and select the 'Withdraw' option. 

2. Select your preferred payment method. Ideally, always choose the same banking option that you have chosen for your deposit. This will make your transactions much smoother. 

3. Input the amount you wish to withdraw, which can't be lower than €20. 

4. At this point, you will be redirected to your payment method provider. 

5. Follow the indicated prompts and confirm your request. 

Withdrawal times vary depending on the withdrawal method you use. Typically, the Queen Vegas payments team will review and verify your request within 24 hours. 

After that, it depends on your payment method. Some, like Trustly, are instant, but when using options such as Visa or MasterCard, it could take up to 5 or 6 business days. 

Is QueenVegas Casino legit ?

Queen Vegas Casino is owned by SkillOnNet which operates several online casinos worldwide and, over many years of activity, has proven itself to be trustworthy. 

This casino is licensed by the Malta Gaming Authority (MGA), one of the strictest and most reliable licenses for online gambling platforms. 

This license ensures that Queen Vegas operates in the players’ best interest. This means that this platform: 

• Guarantees payouts to winning players 

• Games are fair 

• The platform is secure 

• Responsible gaming tools are in place along with support for gambling addiction 

The website is fully encrypted by a 128-bit, SSL data encryption technology. Your personal data will only be accessible to the management of the casino, in cases of serious issues with your account and activity. 

The Customer Support 

Unfortunately, our experience with this casino's customer support was not pleasant at all. 

The live customer support service was completely out of reach. In our entire experience there, we did not manage to have one single conversation with customer support. 

The website claims to offer 24/7 live support, both via live chat and email. 

Of course, when we needed help, we immediately went for the live chat. 

The chat starts with a bot, as so many other online casino chats do. This bot, however, never gives you the option to chat with an agent when it doesn't answer your questions. 

Typing "live agent" should allow you to speak to an agent, but while we were there, the agents were always busy, and we never received a reply from them. 

We tried email communication, and we did get a prompt response. We received the notification on the chat, but after that, the live agent was once again completely inaccessible. 

How do I create my player account? 

If you have already played at other online casinos, we are sure you're very familiar with this process. 

If you're a newbie, allow us to quickly guide you through this simple process: 

1. To start your registration, click the ‘Sign Up’ button. 

2. Fill in the required fields with your personal information.  

3. To confirm your account, check the verification email sent to your inbox. 

4. You will also need to verify your phone number by inputting the verification code sent to your device. 

5. Complete your profile by clicking on the profile button on the top menu bar, and in 'Personal Information', confirm all your details. 

To create your profile, you will need to provide the following personal details: 

• Full name 

• Date of Birth 

• Gender preference 

• Mobile number 

• Home address 

• An original username and password 

No bank account details will be needed at this stage, the casino will only need those when making deposits and withdrawals. 

At Queen Vegas, you can immediately set your deposit limits. This is a helpful tool which prevents players from falling down a spiral of losses and eventual financial problems. 

Can I play on the Queen Vegas mobile app? 

Queen Vegas does not have a mobile app available, whether you use iOS or Android. 

If you prefer gaming on mobile devices, you could access the casino via a mobile browser.  

This should not affect your activity at the casino, as the same actions which are possible when gaming on a desktop are also possible when gaming on a mobile or tablet browser. 

Wherever you are, you will be able to log in and deposit, play, win, use bonuses, participate in tournaments, and withdraw your winnings! 

The Website Design  

In terms of website design, this casino really reminded us of Casino.com in that, overall, the product is satisfactory. In terms of looks, however, it leaves a lot to be desired. 

The reality is that, at the moment, many casinos are skyrocketing in popularity not only because they have a good choice of games and great bonuses, but because they look good. 

Queen Vegas was launched in 2011, but the website design seems much older and outdated. We wish the team would focus more on the presentation of the casino, making it more attractive and inviting. 

Having said that, the structure of the website is great. It is very organised and straightforward.  

We really appreciated certain details such as the game information available for all games, the 'Hot or Cold' game category, and a little heart feature to like your favourite games. 

Conclusion: Our Queen Vegas Casino Review 

This casino is ideal for those of you who want to play at a quiet casino, without much fluff, excitement, and activity. 

We think that this is a great option for new players who want to learn how to play cleverly and see what the world of online gambling has in store. 

The incredible choice of games brought by amazing software providers impressed us.

As for promotions, although they aren't jaw-dropping, they're good enough to get you going at the casino, allowing you to win some perks along the way. 

However, we must say that the customer support service really disappointed us here. In our experience, the 24/7 email service seemed to be much more reliable, so to any of you who need help at this casino, we recommend using this service instead of live chat.