Jackpot City
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What we think about online casino Jackpot City

Last updated on March 13, 2024
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One of the very first online casinos to hit the scene in 1998 with a ground-breaking rendition of the Las Vegas experience on the web, easily accessible from whichever country you are in.

Of course, we had to review this veteran casino. What we were most curious about was whether this casino has modernized and updated itself to keep up with its much younger counterparts. It has.

A safe, trustworthy casino with a great choice of games. What's not to like?

In this full review, we assess both the pros and cons of Jackpot City. If you are interested in joining the casino, read on to know all about becoming a member and what's in store for you.

Pros & Cons for Jackpot City

    Plus
  • Fully functional mobile app for both iOS and Android
  • Plus
  • Huge Welcome bonus adding up to €1,600
  • Plus
  • Safe, reliable casino which has been active since 1998
    Minus
  • Customer support service could be improved
  • Minus
  • Not all casino games are available on the app for iOS users

Welcome Bonus Details of Jackpot City

Details of 1st Bonus

+100%

up to €1,600

Infos
Get your bonus now

Launched in 1998, JackpotCity has been a staple with online gamblers for over two decades. It is the longest-operational online casino in history, owned by Bayton Limited and based in Malta.

This online gambling platform earned the reputation of a reliable and safe gambling platform with many years of experience under its belt. Jackpot City knows exactly what to offer their players and what they are seeking.

With a great focus on slots, a few incredible options for live titles and the opportunity to start off your gambling experience with up to €1,600 in bonus money, what’s not to like?

Does our description of this site catch your attention?

Let's get into our review to discover more about this veteran of the online casino industry.

What Could You Benefit from at Jackpot City?

In terms of promotions, this casino does not offer so many.

The core welcome bonus is available, along with a loyalty program which rewards you with special perks and benefits.

A daily bonus is also available which changes every day and is ideal for regular players who log in daily.

Let's take a more detailed look at what's in store for members of Jackpot City casino.

The Welcome Bonus

New members at JackpotCity are in for a treat.

Easily the biggest welcome bonus package we have ever come across which offers the possibility for a 100% match-up of up to €1,600!

Split over your first four deposits, you can claim a 100% match-up for each of your deposits which can not be of a value higher than €400.

Unlike other online casinos, Jackpot City does not offer players any free spins as part of the welcome bonus.

The minimum deposit allowed at this casino is €10. Unfortunately, Jackpot City does also have one of the highest wagering requirements for the welcome bonus is 70x.

The Loyalty Program

Climb up the ranks of this program for the chance at bigger and better rewards for your loyalty and activity at this casino.

Play games, deposit money and wager winnings to improve your status and collect points. Watch out for special daily bonuses which could also earn you even more loyalty points.

The casino rewards you with 2,500 points just for signing up, which immediately places you in the bottom tier of the program - bronze.

What benefits could you enjoy from this program?

  • exchange your points for bonus credits which will be transferred to your balance

  • prioritized and faster withdrawals

  • participate in special events and exclusive competitions at the casino

And many more!

Jackpot City's Bonus Wheel

The bonus wheel needs to be unlocked and is only available to registered members who have made their first deposit and claimed the welcome bonus.

Even after completing these steps, new members will need to wait for seven days before they can spin the wheel for the chance to win free spins, bonus credits and loyalty points!

Daily Promotions

Every day, the casino has new, small bonuses or offers going on for players. The banner at the top of the page, when you log in, will give you information about this. These offers change daily.

You can also check the 'promotions' tab at the top of your page to see what you could benefit from today.

Some rewards you could get include loyalty points, and guaranteed match-ups to the amount your deposit on the day.

By playing at this casino, you can also benefit from a no-wager bonus.

Jackpot City's Library

The selection adds up to under 1,000 options, rather small in comparison to other casinos and strange for a casino that has been active for so long.

The list is curated in collaboration with only a few of the most prominent providers in the field, ensuring that only the highest quality games are available for audiences at this casino.

Jackpot City has made sure all the products it offers are eCogra certified, which means they are fair and maximize the chances for the players to make profits.

Various genres are available here:

  • Slots

  • Table games

  • Live Casino

  • Poker

  • Jackpot games

  • Tournaments

Jackpot City works with only three providers: NetEnt, Microgaming and Playtech. These are three of the best providers who have been active for a very long time.

Microgaming is actually the first provider to hit the scene, launched back in 1994 when the idea of online gambling was still in its conception.

You will spot a few games by different, newer providers who are operating under the wing of these three giants. The list is often updated with new games from these providers and the up-and-coming providers they have in their responsibility.

Slots

The choice of slots is more than satisfactory. Over half of the entire game selection at the casino is slots, including your classic slots and progressive and fixed jackpot games.

Having been active for such a long time, the three providers at Jackpot City have a varied, diverse range of game options.

At this casino's game lobby, you will find both some of their oldest creations by providers such as Netent and Microgaming, and their newer, more modern options.

Jackpot City has an offering which adds up to over 400 slots! 

Here are our Top 5 classic slots which we think you should try at Jackpot City:

  • Immortal Romance by Microgaming

  • Masters of Valhalla by Microgaming

  • Game of Thrones 15 Lines by Microgaming

  • Arena of Gods Rise of Medusa by Rabcat

  • WWE: Clash of the Wilds by NetEnt

A couple of games exclusively available at Jackpot City are also available created in collaboration with these providers!

Jackpots

Jackpot City wouldn't be living up to its name without an incredible selection of progressive and fixed jackpots.

What's the difference?

Essentially, a fixed jackpot has a set prize pool which does not change. For each of these, a lucky winner could claim the jackpot every day!

Progressive jackpots are more exciting and have a strong social element. The prize pool is affected by players' bets, losses and wins. Watch the prize pool drop and increase while you play!

With Microgaming being Jackpot City's main provider, it is inevitable that the famous Mega Moolah progressive jackpot series is here. These games have earned the reputation of being the highest-paying jackpots in history with a win of over €18M in 2021.

You will also find options from the WowPot! series and Megaways amongst others.

What do we recommend?

  • Dragon's Keep, a fixed jackpot by Gold Coin Studios

  • Atlantean Treasures Mega Moolah, a progressive jackpot by Microgaming

  • Agnes Mission: Wild Lab, a fixed jackpot by Foxium

  • Galactic Gold, a Jackpot City exclusive progressive jackpot

Live casino games

For their live casino lobby, Jackpot City branched out to create alliances with other providers and curated a collection majorly from Pragmatic Play Live, Evolution and OnAir Entertainment.

These are three of the best live producers, renowned for creating fun and entertaining games streamed in excellent quality and presented by professionally trained dealers.

The inclusion of some of Evolution Gaming’s best titles really elevates the selection at Jackpot City. Take your pick of live versions of classic casino table games led by a professional dealer, and a few gameshow options too! 

Evolution is one of the best live game producers in the industry, well-renowned for its productions always excelling in quality and entertainment value.

For new and experienced players alike, these are our top suggestions:

  • Live Private Blackjack if you want to play alone, or Live Eclipse Blackjack both by OnAir Entertainment

  • Live Sweet Bonanza Candyland by Pragmatic Play Live

  • Live Double Ball Roulette by Evolution Gaming

Although we enjoyed our time playing these live games, we certainly wished for more options, such as a live Poker lobby. The only Poker options at Jackpot City are single-player games dealt by bots.

An extensive video Poker and video Roulette section offer a few great options for the latter type of gameplay.

You can also try out a few single-player Blackjack options such as Hi-Lo 13 Blackjack by Microgaming, which is one of our favourites. 

The selection is unfortunately not only somewhat limited when it comes to Poker options. 

We think it was quite a shame that this lobby is quite lacking even when it comes to Baccarat options or older, international casino games such as Sic Bo and Andar Bahar. 

Banking at this Online Casino 

Transactions at Jackpot City are incredibly easy and straightforward.

This casino will also give you suggestions regarding which banking options are the best for the country you are playing from! Little details like this really make the players' experience so much swifter and more pleasant.

A myriad of payment options is available on this site, probably one of the longest lists we have seen in our experience, including crypto options like Litecoin, Tether and Ethereum.

Deposits

From your profile, click on the 'bank' option to make transactions.

A long list of payment methods is offered at this casino. Keep in mind that this may vary depending on your country.

A few of the available options are:

  • Visa and Mastercard

  • Skrill

  • Bitcoin

  • ecoPayz

  • Neosurf

Of course, this casino's modern approach to online gambling does not stop at a cool-looking website and a mobile application. This is one of the few casinos so far that accepts cryptocurrency payments!

Select your preferred option and input the amount you want to deposit. The minimum deposit can be €10.

The next steps will differ depending on which payment method you chose. Follow the prompts to finalise the process. Your balance will be topped up immediately.

Make a Withdrawal

Once again, start off at the 'bank' section in your profile and select the 'withdraw' option.

Again you will see a variety of banking options available however, it could potentially be less than what is available to deposit. This is very common across casinos.

We recommend using the same payment method to deposit and make your withdrawal. This will make the process smoother and easier.

Plus, research which options are the fastest. With banking options like Skrill and Bitcoin, your payout could be deposited into your bank account instantly!

Using crypto is also more convenient as depending on which banking method you select, you may be able to bypass sharing information such as your card number.

If you have not yet verified your account, you will need to do so prior to your withdrawal request being processed. Altogether the verification process and the processing of your request could take up to 48 hours.

Jackpot City on the Go

If getting a taste of Vegas from your home was not enough, get ready to experience it on your phone whenever and wherever you want!

An app for both iOS and Android is available for any mobile device.

On Android, your experience will not differ at all from a desktop. Play all your favourite games, make deposits and withdrawals, chat with customer service and enjoy the bonuses you claim.

For iOS devices, however, some games are not available.

It is super easy to use and functions seamlessly and the quality of your gameplay is not affected at all. Many providers are actually improving their products and making them more suited to mobile devices.

Is Jackpot City a Reliable Gambling Platform?

This casino's security is on point.

The measures the casino has put in place to ensure that only legit accounts are made, where the person registering themselves to the casino is who they claim to be on their profile are very serious

Jackpot City has successfully kept fraudulent activity to a minimum.

The platform is licensed and regulated by the Malta Gaming Authority which ensures the casino adheres to the strict regulations put in place regarding the operation of casinos online.

Having this license confirms that:

  • the casino truly does send payouts to winning players

  • solid responsible gaming guidelines and support are provided

  • the website is secure

  • games are certified by eCogra.

The security system in place at Jackpot City is an SSL encryption which comes in extremely handy when transactions are taking place.

The Customer Service

Even before registering, you will be able to get in touch with the 24/7 live customer support at Jackpot City.

An FAQ section is also available which provides information on just about everything you might need to know about the casino, the games and their bonuses and promos.

How effective is the live customer support service?

Unfortunately, we were quite let down by the CS at Jackpot City.

Let's start by discussing the waiting time to get in touch with an agent. 99% of the time we tried to start a chat we had to wait in a queue. Sometimes it took around 20 minutes just to be connected.

In terms of the agents. Most of our conversations took long and often to no avail.

Of course, we might have just been unlucky with the agents we were connected with. But it was disappointing to not receive clear, concise answers even regarding simple questions.

This was not the case with all the agents we spoke with, but it was for the overwhelming majority.

The Registration Process

On the top right corner of your page, click on the orange 'sign-up' button to get started.

Step 1:

  • Select your country

  • Create an original username

  • Create a strong password

  • Provide your email address

  • Provide your mobile phone number

Step 2:

  • Type in your full name

  • Add your DOB

  • Select your gender preference

  • Select your preferred language and currency

Step 3:

  • Add your home address

Don't forget to confirm you are of age and accept the casino's terms and conditions.

To finalize the creation of your account, head over to your profile and upload the necessary documents to verify your identity:

  • copy of your I.D. Card

  • valid proof of address such as by uploading a recent utility bill

Jackpot City's Website

It is impressive how well Jackpot City has kept up to date, not only in terms of modernizing the casino to make it more accessible to contemporary audiences but also in terms of its look.

Thinking of a casino launched back in 1998, one might expect a basic website design which perhaps is not the most enticing.

A casino's design is very important nowadays considering so many casinos are rising in popularity for being attractive and user-friendly, such as Casumo.

Jackpot City looks modern and clean, easy to navigate and very organized, making it extremely accessible.

Our Review of Jackpot City Comes to a Close

Jackpot City is a household name in the community of online gamblers.

A safe, reliable casino which has been tried and tested for a quarter of a century by various players, and has succeeded at earning a great reputation which has lived on.

This casino has impressively modernised itself and kept up-to-date with the changes currently happening in the industry.

While its selection of slots and live games and single-player table games like Blackjack, Roulette and Poker only adds up to around 1,000 options, these are by the best providers on the market, ensuring the best gaming experience for you!

It has learnt how to satisfy the needs of all audiences whether they are veterans looking for classic casino products, or new, younger audiences looking for a contemporary casino experience.

The only unsatisfactory aspect of our time there was the customer support service. Although the casino has maintained a good name in the industry, we think improving this service would make this the Top 1 casino globally, at least in our books.

If you want to learn more about other casinos tested by our experts, do not hesitate to check the following pages:

Frequently asked questions

✔️ Is JackpotCity casino safe?

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✔️ Is JackpotCity casino safe?

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About the authorClaude Gillet
336 articles
✅ Reviewed by Head of Content
Expertise :
Blackjack
Poker
Since 2019, Claude has been editor-in-chief. His role is the most comprehensive, as he is responsible for publishing, editing and proofreading. All articles published on the site have been checked by him.

Quickfacts on Jackpot City

OwnerOwner
Bayton Limited
FoundedFounded
01/01/1998
Min. depositMin. deposit
10

What we think about Jackpot City

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Global rating

3.40 / 10

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