What we think about online casino Jackpot City
Lucky7Bonus' feedback on Jackpot City
One of the very first online casinos to hit the scene in 1998 with a ground-breaking rendition of the Las Vegas experience on the web, easily accessible from whichever country you are in.
Of course, we had to review this veteran casino. What we were most curious about was whether this casino has modernized and updated itself to keep up with its much younger counterparts. It has.
A safe, trustworthy casino with a great choice of games. What's not to like?
In this full review, we assess both the pros and cons of Jackpot City. If you are interested in joining the casino, read on to know all about becoming a member and what's in store for you.
Pros & Cons for Jackpot City
- Fully functional mobile app for both iOS and Android
- Huge Welcome bonus adding up to €1,600
- Safe, reliable casino which has been active since 1998
- Customer support service could be improved
- Not all casino games are available on the app for iOS users
Launched in 1998, JackpotCity has been a staple with online gamblers for over two decades. It is the longest-operational online casino in history, owned by Bayton Limited and based in Malta.
The casino earned the reputation of a reliable and safe gambling platform with many years of experience under its belt. Jackpot City knows exactly what to offer their players and what they are seeking.
Does this catch your attention?
Let's get into our review to discover more about this veteran of the online casino industry.
What Could You Benefit from at Jackpot City?
In terms of promotions, this casino does not offer so many.
The core welcome bonus is available, along with a loyalty program which will reward you with special perks and benefits.
A daily bonus is also available which changes every day and is ideal for regular players who log in daily.
Let's take a more detailed look at what's in store for members of Jackpot City casino.
The Welcome Bonus
New players at JackpotCity are in for a treat.
Easily the biggest welcome bonus package we have ever come across which offers the possibility for a 100% match-up of up to €1,600!
Split over your first four deposits, you will get a 100% match-up for each of your deposits which can not be of a value higher than €400.
The minimum deposit allowed at this casino is €10. Unfortunately, Jackpot City does also have one of the highest wagering requirements for the welcome bonus is 70x.
The Loyalty Program
Climb up the ranks of this program for the chance at bigger and better rewards for your loyalty and activity at this casino.
Play games, deposit money and wager winnings to improve your status and collect points. Watch out for special daily bonuses which could also earn you even more loyalty points.
The casino will reward you with 2,500 points just for signing up, which will immediately place you in the bottom tier of the program - bronze.
What benefits could you enjoy from this program?
exchange your points for bonus credits which will be transferred to your account balance
prioritized and faster withdrawals
participate in special events and exclusive competitions at the casino
And many more!
Jackpot City's Bonus Wheel
The bonus wheel needs to be unlocked and will only be available to players who have made their first deposit and claimed the welcome bonus.
Even after completing these steps, new members will need to wait for seven days before they can spin the wheel for the chance to win free spins, bonus credits and loyalty points!
Every day, the casino has new, small bonuses or offers going on for players. The banner at the top of the page when you log in will give you information about this. These offers change daily.
You can also check the 'promotions' tab at the top of your page to see what you could benefit from today.
Some rewards you could get include loyalty points, and guaranteed match-ups to the amount your deposit on the day.
Jackpot City's Game Library
The game selection adds up to under 1,000 options, rather small in comparison to other casinos and strange for a casino that has been active for so long.
The list is curated in collaboration with only a few of the most prominent providers in the field, ensuring that only the highest quality games are available for the players at this casino.
Jackpot City has made sure all the games it offers are eCogra certified, which means they are fair and maximize the chances for the players to make profits.
Various game genres are available here:
Jackpot City works with only three providers: NetEnt, Microgaming and Playtech. These are three of the best providers who have been active for a very long time.
Microgaming is actually the first game provider to hit the scene, launched back in 1994 when the idea of online gambling was still in its conception.
You will spot a few games by different, newer providers who are operating under the wing of these three giants. The list is often updated with new games from these providers and the up-and-coming providers they have in their responsibility.
The choice of slot games is more than satisfactory. Over half of the entire game selection at the casino is slot games, including your classic slot games and progressive and fixed jackpot games.
Having been active for such a long time, the three providers at Jackpot City have a varied, diverse range of game options.
At this casino's game lobby, you will find both some of their oldest creations and their newer, more modern options.
Here are our Top 5 classic slots which we think you should try at Jackpot City:
Immortal Romance by Microgaming
Masters of Valhalla by Microgaming
Game of Thrones 15 Lines by Microgaming
Arena of Gods Rise of Medusa by Rabcat
WWE: Clash of the Wilds by NetEnt
A couple of games exclusively available at Jackpot City are also available created in collaboration with these providers!
Jackpot City wouldn't be living up to its name without an incredible selection of progressive and fixed jackpots.
What's the difference?
Essentially, a fixed jackpot has a set prize pool which does not change. For each game, a lucky winner could claim the jackpot every day!
Progressive jackpots are more exciting and have a strong social element. The prize pool is affected by players' bets, losses and wins. Watch the prize pool drop and increase while you play!
With Microgaming being Jackpot City's main provider, it is inevitable that the famous Mega Moolah progressive jackpot series is here. These games have earned the reputation of being the highest-paying jackpots in history with a win of over €18M in 2021.
You will also find options from the WowPot! series and Megaways amongst others.
What do we recommend?
Dragon's Keep, a fixed jackpot by Gold Coin Studios
Atlantean Treasures Mega Moolah, a progressive jackpot by Microgaming
Agnes Mission: Wild Lab, a fixed jackpot by Foxium
Galactic Gold, a Jackpot City exclusive progressive jackpot
Live casino games
For their live casino game selection, Jackpot City branched out to create alliances with other providers and curated a collection majorly from Pragmatic Play Live, Evolution and OnAir Entertainment.
These are three of the best live game producers, renowned for creating fun and entertaining games streamed in excellent quality and presented by professionally trained dealers.
At Jackpot City, you will find both classic, traditional table games broadcast live with the participation of one or more players and also game contemporary game shows.
For new and experienced players alike, these are our live game suggestions:
Live Private Blackjack if you want to play alone, or Live Eclipse Blackjack both by OnAir Entertainment
Live Sweet Bonanza Candyland by Pragmatic Play Live
Live Double Ball Roulette by Evolution Gaming
Although we enjoyed our time playing these live games, we certainly wished for more options, such as a live Poker lobby. The only Poker games at Jackpot City are single-player games dealt by bots.
Banking and Payments
Transactions at Jackpot City are incredibly easy and straightforward.
This casino will also give you suggestions regarding which payment methods are the best for the country you are playing from! Little details like this really make the players' experience so much swifter and more pleasant.
A myriad of payment options is available here, probably one of the longest lists we have seen in our experience, including modern payment options like Litecoin, Tether and Ethereum.
From your profile, click on the 'bank' option to make transactions.
A long list of payment methods is offered at this casino. Keep in mind that this may vary depending on your country.
A few of the available options are:
Visa and Mastercard
Of course, this casino's modern approach to online gambling does not stop at a cool-looking website and a mobile app. This is one of the few casinos so far which accepts cryptocurrency payments!
Select your preferred payment method and input the amount you want to deposit. The minimum deposit can be €10.
The next steps will differ depending on which payment method you chose. Follow the prompts to finalise the process. Your account balance will be topped up immediately.
Once again, start off at the 'bank' section in your profile and select the 'withdraw' option.
Again you will see a variety of payment methods available however, it could potentially be less than what is available to deposit. This is very common across casinos.
We recommend using the same payment method to deposit and withdraw. This will make the process smoother and easier.
Plus, research which payment methods are the fastest. With banking options like Skrill and Bitcoin, your payout could be deposited into your bank account instantly!
If you have not yet verified your account, you will need to do so prior to your withdrawal request being processed. Altogether the verification process and the processing of your request could take up to 48 hours.
Jackpot City on the Go
If getting a taste of Vegas from your home was not enough, get ready to experience it on your phone whenever and wherever you want!
An app for both iOS and Android is available for any mobile device.
On Android, your experience will not differ at all from a desktop. Play all your favourite games, make deposits and withdrawals, chat with customer support and enjoy the bonuses you claim.
For iOS devices however, some games are not available.
This easy-to-use app functions seamlessly and the game quality is not affected at all. Many providers are actually improving their games to make them more suited to mobile devices.
Is Jackpot City a Reliable Gambling Platform?
This casino's security is on point.
The measures the casino has put in place to ensure that only legit accounts are made, where the person using the account is who they claim to be on their profile are very serious. Jackpot City has successfully kept fraudulent activity to a minimum.
JackpotCity is licensed and regulated by the Malta Gaming Authority which ensures the casino adheres to the strict regulations put in place regarding the operation of casinos online.
Having this license confirms that:
the casino truly does send payouts to winning players
solid responsible gaming guidelines and support are provided
the website is secure
games are certified by eCogra.
The security system in place at Jackpot City is an SSL encryption which comes in extremely handy when transactions are taking place.
The Customer Support Service
Even before creating an account, you will be able to get in touch with the 24/7 live customer support at Jackpot City.
An FAQ section is also available which provides information on just about everything you might need to know about the casino, the games and their bonuses and promos.
How effective is the live customer support service?
Unfortunately, we were quite let down by the CS at Jackpot City.
Let's start by discussing the waiting time to get in touch with an agent. 99% of the time we tried to start a chat we had to wait in a queue. Sometimes it took around 20 minutes just to be connected.
In terms of the agents. Most of our conversations took long and often to no avail.
Of course, we might have just been unlucky with the agents we were connected with. But it was disappointing to not receive clear, concise answers even regarding simple questions.
This was not the case with all the agents we spoke with, but it was for the overwhelming majority.
The Registration Process
On the top right corner of your page, click on the orange 'sign-up' button to get started.
Select your country
Create an original username
Create a strong password
Provide your email address
Provide your mobile phone number
Type in your full name
Add your DOB
Select your gender preference
Select your preferred language and currency
Add your home address
Don't forget to confirm you are of age and accept the casino's terms and conditions.
To finalize the creation of your account, head over to your account profile and upload the necessary documents to verify your identity:
copy of your I.D. Card
valid proof of address such as by uploading a recent utility bill
Jackpot City's Website
It is impressive how well Jackpot City has kept up to date, not only in terms of modernizing the casino to make it more accessible to contemporary audiences but also in terms of its look.
Thinking of a casino launched back in 1998, one might expect a basic website design which perhaps is not the most enticing.
A casino's design is very important nowadays considering so many casinos are rising in popularity for being attractive and user-friendly, such as Casumo.
Jackpot City looks modern and clean, easy to navigate and very organized, making it extremely accessible.
Our Review of Jackpot City Comes to a Close
Jackpot City is a household name in the community of online gamblers.
A safe, reliable casino which has been tried and tested for a quarter of a century by various players, and has succeeded at earning a great reputation which has lived on.
This casino has impressively modernised itself and kept up-to-date with the changes currently happening in the industry.
It has learnt how to satisfy the needs of all players whether they are veterans looking for classic casino games, or new, younger audiences looking for a contemporary casino experience.
The only unsatisfactory aspect of our time there was the customer support service. Although the casino has maintained a good name in the industry, we think improving this service would make this the Top 1 casino globally, at least in our books.
Frequently asked questions
✔️ Is JackpotCity casino safe?
🤑 What is the best bonus at JackpotCity casino?
🔒 What license does JackpotCity casino have?
📱 Is there a JackpotCity app to download for mobiles?
Quickfacts on Jackpot City
What we think about Jackpot City
3.40 / 10